All Systems Operational

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Please raise a support ticket if you need assistance via our Support Site - https://theshopworks.atlassian.net/servicedesk/customer/portals

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Uptime over the past 90 days. View historical uptime.
ShopWorks Platform Operational
90 days ago
100.0 % uptime
Today
Staff Portal Operational
90 days ago
100.0 % uptime
Today
Clock In/Clock Out Operational
90 days ago
99.97 % uptime
Today
Infrastructure (Manchester) Operational
90 days ago
100.0 % uptime
Today
Infrastructure (Cloud) Operational
90 days ago
100.0 % uptime
Today
Notifications (Email & SMS) ? Operational
90 days ago
100.0 % uptime
Today
Service Desk Customer Support Platform Operational
90 days ago
100.0 % uptime
Today
Punch-In Apps Operational
90 days ago
100.0 % uptime
Today
ShopWorks Time Scan NFC/QR Mobile Application Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 16, 2025

No incidents reported today.

Jul 15, 2025
ShopWorks Mobile App NFC/QR scans not currently registering
Resolved - This issue is now resolved. Scanning is now fully functional on the ShopWorks Mobile App.

Thank you for your patience during this time.
Jul 15, 13:53 BST
Update - Please note that the Punch App and biometric readers are not affected by this issue, only the native ShopWorks Mobile App.

Thank you
Jul 15, 12:25 BST
Update - We are continuing to work on a fix for this issue.
Jul 15, 12:20 BST
Identified - We are looking into an issue whereby scanning to clock via the SW App is not registering the clocking or giving a confirmation pop up since 08:30 this morning. The issue has been found and we are working towards a fix currently.
Jul 15, 12:15 BST
Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

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